RETURNS & EXCHANGES
THE SSEKO PRODUCT GUARANTEE
We want you to love your Sseko products as much as we do. We take pride in the high-quality leathers, hardware, and materials, and if we ever fall short of your expectations, we want to know! If you’re not 100% satisfied with your product, we’ll take it back within 60 days - just fill out the form below to iniate a return.
• All returns or exchanges must be requested within 60 days of the order date.
• Sale items* qualify for size exchanges while supplies last, but cannot be approved for returns. (Review “Final Sale” policy in the next section for more details.)
• All LTD collection items are FINAL SALE and are not available for return or exchange.
• Price adjustment requests for sale items will not be approved at any time.
• Free shipping for your first return or exchange. (Must be an eligible return/exchange – see “Ineligible for Return/Exchange” section for more details). Shipping costs for additional returns will be deducted from your final refund.
• Each item must be in new condition, with tags still intact. Any products returned without their original packaging will incur a 15% repackaging fee.
• If there is a defect or quality issue with your product upon arrival, please submit an exchange request through the form below so that we can resolve the issue immediately.
• Original shipping costs are non-refundable.
• Returns and exchanges will be processed within 10 business days from when your package is received at our warehouse.
ITEMS INELIGBLE FOR A RETURN OR EXCHANGE
• Items purchased over 60 days are ineligible for a return/exchange of any kind.
• Products marked FINAL SALE are ineligible for returns, exchanges, or price adjustments.
• Face Masks & Coffee Products are final sale items and are ONLY eligible for return if there is a manufacturing defect. To return a defective item, please iniate the return through the form below.
• Items that have been used, worn, washed, or damaged. Shoes must not be worn outside and have no signs of wear or tear
• Free promotional items including prizes, giveaways, and free gifts included with purchase are not eligible for returns.
• Made to Order items are not eligible for returns unless except for manufacturing defects.
• Sseko items purchased from other retailers are not eligible for returns through SsekoDesigns.com
• Items shipped outside of the United States are not eligible for returns.
INITIATE A RETURN/EXCHANGE
Please complete the form below to begin the return or exchange process. You can also reach out via phone at 1-800-201-7892. Our Customer Service hours are 9-5 CST Monday-Friday.